It's a problem... Not only for Atari.. I've two Sega SC 3000 computer and I've try to contact directly Sega... The didn't respond me (Sega Japan, Sega Europe, Sega America). I think that if the problem isn't applied to an actually consumer product isn't a their problem....
send me an e-mail Steve.. I'm trying everywhere. If I will have news first e-mail will be for you.. ;-)