Author: Johan Klockars (as28-3-8.va.g.bonet.se)
Date: 07-09-2002 01:17
> I can only talk from my own experience. I purchased an Eclipse card from Cortex when they first came out. Unfortunately, not matter what I tried, I could not get it to work - I barely got it to work at all!
For whatever reason, this does seem to happen to some people. :-(
It doesn't help matters that (at least last time I checked), David keeps including an ancient version of the software.
> I contacted Cortex and the original designers (who were very helpful) but still could not get it to work.
I certainly do what I can when I get email from people who have trouble with their Eclipse cards, but without direct access to the hardware there are, unfortunately, limits to what can reasonably be done to figure out what the problem is.
> Because I live in the UK, I took a day off work and went to Cortex in Birmingham to see if David could help. He manged to get it partially working (it displayed the desktop but was extremely unstable).
Instability can be caused by so many different things that there's not much I can do to help, except suggest a software upgrade.
Bad connections and/or power-supply are two possibilities, but it could of course be the actual Eclipse hardware, or the graphics card itself for that matter.
> I hope that you sent back your card registered post and can prove that they received it.....
Definitely always a very good idea!
Also, I would suggest not sending anything back until you have verified that the vendor is OK with this and how you do it.
> As I said, I can only speak from my own experience of Cortex and would welcome comments from other users/owners of Eclipse, positive or otherwise.
I've heard of a couple (don't know an exact number, but definitely less than half a dozen) of cases similar to yours, unfortunately.
Of course, it is seldom possible for anyone except the people actually involved to know what _really_ happened (and it _is_ certainly possible that things get lost in the mail, or for that matter are just plain forgotten/misplaced)), but...
> P.S. As far as I am aware, Cortex have NO stock left of the ATI graphics cards... so you could have a long wait!
Actually, they no longer seem to sell the Eclipse with a RageII card at all, so there's no reason for any wait whatsoever. Of course, that means you'll have to find a card yourself on eBay, or something, but that should not really be too much trouble (although I would suggest getting hold of a proper card before ordering an Eclipse (you should be able to find those old ATI RageII cards for 10-20 UKP at most)).
IIRC, the price for the Eclipse hardware is currently 99 UKP.
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