Author: Johan Klockars (as28-3-8.va.g.bonet.se)
Date: 07-12-2002 02:28
> like this). I'm 100% sure that I made everything 100% good, especially if I'm receiving bad vendor id number from the beggining.
It is indeed likely that your problem was not caused by you in any way. It's not outside the realm of possibility that the card will work in another machine, though (your Falcon could have a bad connection on the expansion port, or there could be heavy oxidization preventing proper contact).
Of course, this would be easy to verify by inserting the card in another machine, which it does not appear David has done yet, from what you say.
> I shouldn't be involved in this stuff at all. I've paid for product fully working, tested...
Quite. It's a lot easier for a large company to do a 'replace, throw away and forget' than for a small one like Cortex, though.
> > Of course, even if he can confirm that a card is not working, it is not necessarily obvious that he should replace it
...
> Yes, but who else can confirm it better than manufacturer? Yes , I could put it on the
Well, Sven or I, probably. ;-)
AFAIK, David was not involved in the design of the Eclipse, and he had the cards produced by an outside source. I have no idea what level of electronics competence David has.
...
> So, i think it is quite normal, that I am direct myself to company who has sold me the faulty product.
Certainly. And if it had been Ericsson, NEC, Electrolux, etc, they would have sent you a replacement right away.
For David, to throw away a card is probably not an option, however, since that would eat up whatever profit he might hope to get from the Eclipse boards he had produced. So, he'll likely try to fix it, somehow, which can be difficult. Since he no doubt has other things to do, he might keep putting it off...
Obviously, if this is what is happening, it is not good, but it is certainly understandable.
I doubt it's possible to make a profit doing these kinds of things in our nearly non-existant market.
...
> He is doing some tests before dispatching. But as you see they aren't very well performed.
That is not necessarily that case, since it's perfectly possible that the card worked in some machine he tested it in.
> There is one sad truth, If you don't kick anybody to do something, noone will do anything for you.
As you have noticed, kicking from afar does not necessarily help much either...
I'm sorry you are having these problems with Cortex.
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